Tuesday, July 6, 2010

Recovering PST file in Outlook 2007 when the Send/Receive option fails to respond

Most of you would be using Microsoft Outlook in your organization as the email application. It stores all its information about various objects such as emails, contacts, notes, calendar entries, etc in the Personal Storage Table (.pst) file. Also, there is the Send/Receive feature that forces Outlook to check for new messages every time the application is launched. You can use this feature later on as well. However, sometimes this feature may not work sometimes because of PST corruption. There may be chances that the PST file has become corrupted due to miscellaneous reasons. In such cases, you should use the Inbox Repair (Scanpst.exe) tool to repair the corrupted PST file. However, if you are unable to do so then you should use a third-party PST recovery software to Scanpst file.

Consider a scenario wherein you use Outlook 2007 on your Windows XP system. When you clicked on Send/Receive option, it fails to operate. An error message is displayed, which can be either of the following messages:

“An unknown error has occurred. 0X80040119”

“An unknown error has occurred. 0x80040600”


The most possible cause of the aforementioned error message is that the PST file has corrupted. The reason behind corruption could be power outages, abruptly exiting Outlook, virus infections, CRC errors, etc.


To resolve the error message and access Outlook, you should run the Inbox Repair (Scanpst.exe) tool. This tool is able to Scan PST file and repair its file structure. To do this, you need to perform the following steps:

(1) Exit Outlook 2007.

(2) Find Outlook.pst file by following Control Panel | User Accounts | Mail | Data Files | Personal Folders | Settings.

(3) Note the text in the Filename box. This is the name of the PST file.

(4) Search for the Scanpst.exe file and double-click it to start the Inbox Repair tool.

(5) Browse and select the PST file that you want to repair and click Start.

Once the repair is complete, open Outlook and click the Send/Receive button and check whether the problem is resolved. However, if the problem is not solved then you should use a third-party PST recovery tool to recover the corrupted PST file. Such read-only tools use fast yet sophisticated scanning algorithms to Scan PST file and repair it without overwriting the original data.

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